How Do I...

Click any of the headings below for answers to some of the most frequently asked questions.

... Help As I'm Leaving Vassar?

Although it is our goal to make your transition as easy as we are able, it is important we conduct business legally and protect the interests of the college.

Click here for more information.

... Find Help With Google Calendar?

Users can access Google Calendar by logging in to http://calendar.google.com/a/vassar.edu and logging in with full email address and password.  Training and self-help is available.

Click here for more information.

... Contact the Help Desk?

Computing and Information Services Help Desk is located in the Computer Center.  Regular hours are:

M-Fr:
8:30 AM - 5 PM
Sa: CLOSED
Su: CLOSED

If you need help, you can send an email to helpdesk@vassar.edu or call x7224 and we will make sure that the appropriate person on our staff comes to your aid.

Click here for more information.

... Get One-on-One Training?

One-on-One Training
If you need training with any of the software and hardware that's commonly available on campus or if you would like guidance using your new mobile device or increasing the efficiency of your workflow, you can contact Chad at extension 7545 or training@vassar.edu to schedule an appointment.

Group Training
If you need to set up training for your entire department or any group of people contact Chad at extension 7545 or training@vassar.edu to set up a time and location.  It can be done in your building or he can reserve a room someplace on campus, depending on your individual needs.

Self-Paced Training

Free to Vassar students, faculty, and staff, the Lynda.com learning library is filled with self-paced training videos in a wide variety of software and technology topics.  Learn more about Lynda at Vassar.

Click here for more information.

... Get a New ID Card?

To obtain or replace your Vassar ID card, visit the Card Office, located next to the CIS Help Desk in the Computing Center.  You may also contact the Card Office at 845-451-3333 (x3333 from a campus phone), via email at card@vassar.edu, or visit their site at http://card.vassar.edu/.

Click here for more information.

... Add Funds to My VCash?

You can add funds online with a credit or debit card, or in person at the card office, located in the Computer Center.  At the card office, the only method for adding funds is via "Charge Home".

Click here for more information.

... Access Administrative Applications Using Citrix?

The Windows-On-The-Web has been replaced with VApps https://vapps.vassar.edu.  VApps (Short for Vassar (Virtual) Applications) allows you to access the software you need, via the web. Please note that this service is only intended for those who have valid accounts with Computing and Information Services at Vassar College.

Click here for more information.

... Print to the VPrint Printers?

For printing within your department, simply utilize your department's printers.  If for some reason you need to print elsewhere on campus, simply print to the Vassar print queue and swipe your ID card at any VPrint printer.

Click here for more information.

... Share Large Files?

Instead of emailing large attachments, members of the Vassar community can upload files and share them using our VSpace system.  You can access VSpace at http://vspace.vassar.edu/ and log in with your webmail username and password.  Once you've uploaded files, you can share the links to them in email messages and web pages, allowing others to access them.

Click here for more information.

... Post a Website?

Computing and Information Services provides a personal web space for every Vassar faculty member, administrator, and staff member. Visit the GetWeb page to get started.

If you do not yet have a web account, GetWeb will create an account for you. If you already have an account, you can use GetWeb to change your web password.

Click here for more information.

... Get My Email?

You can access your Vassar email account via your favorite email client, or on the web at http://mail.google.com/a/vassar.edu

Click here for more information.

... Connect to the Wireless Network?

Wireless encryption provides a high level of assurance that only authorized users can access the network.   This will allow us to ensure the security of our data as we use the wireless network on campus.  We are phasing out the un-encrypted wireless SSIDs and encourage you to start using the new secure SSIDs right away. 

Click here for more information.

... Buy Hardware or Software on Campus?

Vassar's Computer Store carries an array of software, peripherals, electronics, and accessories.  The Store is located in College Center, opposite the Kiosk.

Phone:
845-437-7252
Fax: 845-437-7251
Email: computerstore@vassar.edu

Hours: Mon - Fri, 9:30 AM - 4:30 PM

Click here for more information.

... Get My Computer Repaired?

Vassar's Computer Store employs a computer technician who can repair your Mac, including service covered by AppleCare plans.  Some PC repairs can be done here on campus for a fee.  Macs not covered by warranty and PC* repair fees will be charged to your department.

Click here for more information.

* If you are having a hardware issue and you have a PC, please contact your vendor or another authorized computer repair shop.

... Change My Password?

You may reset your password yourself by visiting Control Panel and filling in the appropriate information.  This service will reset passwords for the following accounts:

  • Email
  • Blackboard
  • Domain
  • Citrix
  • VSpace

If you do not know your previous login name or password, or you require a password reset for a service not mentioned here, please contact the Help Desk at helpdesk@vassar.edu or extension 7224.

Click here to go to Control Panel.

... Get the Latest Anti-Virus Software?

We have anti-virus software available for both Mac OS and Windows computers. 

Click here for more information.

... Get an Email Account for Myself or a Family Member?

To have a new email account created for yourself or a family member, please contact the Help Desk at extension 7224 or via email at helpdesk@vassar.edu.

Click here for more information.

... Get Service for My Department Printer?

If you're not certain what's causing your printing issue, please contact the Help Desk at extension 7224 or helpdesk@vassar.edu.  If you're certain that your printing issue is hardware-related (for example, printouts are smeared, a paper tray is broken, or paper is jammed in the device), contact our printer service technicians directly.  For Canon imageRunner service, contact AVP at (845) 878-4240.   For all other printers, contact netEffx at (845) 454-2027.

Click here for more information.

...Use Hyperion?

The query, data analysis and reporting tool for accessing Banner data via client/server or web-based applications, using any of the following services:

  • Hyperion Studio – Client version of the application. 
  • Hyperion Workspace – Web based application. On PC accessed through IE or Firefox.

On a Mac, accessed through VApps/Citrix (vapps.vassar.edu) application.

... Access my Desktop Computer From Off-Campus?

To access your desktop remotely, you'll need to use a third-party remote access program once you've connected to the Vassar network through VPN.  A VPN enables connectivity to the Vassar College network, securely, from a remote location.  VPN enable file sharing, server uploads and similar network services.  In short, VPN will be used to support remote, protected access to the resources typically only available on campus.

Click here for more information.

... Arrange for A/V Equipment or Technicians?

Media Resources is located on the first floor of Main building, next to the Copy Center, where we offer a variety of Audio/Visual equipment and support for classroom instruction and special events.

Click here for more information.

... Previewing a Technology-Equipped Classroom?

Media Resources maintains and manages several special spaces on campus that offer more advanced features such as film and video editing and classrooms that are enhanced with technology.  For a list of which classrooms are equipped with which technologies, including QuickTime Virtual Tours, click here for more information.

...Apply For A Discount on My Cellular Plan?

Information on discounts can be found on the Purchasing Departments web site at:
http://purchasing.vassar.edu/services/vendors.html

Currently, AT&T and Verizon Wireless provide discounts to Vassar College employees.  AT&T offers a 20% discount, and Verizon Wireless provides a 19% discount.  The best way to receive these discounts is to go to a Verizon or AT&T store and present your Vassar College ID to a sales representative in person.  Please check the Purchasing web site for the latest information on discounts as these can change at any time.

Click here for more information.

...Know If I Am Entitled To A Cell Phone Allowance?

Cell phone allowances are provided when there is a legitimate business requirement for such a device. Each request is evaluated on a case by case basis by both the supervisor and Senior Officer.

Click here for more information.

...Learn More About Vassar's Employee Cell Phone Policy?

Vassar College no longer owns cellular telephones or PDAs, or contracts with cellular providers for monthly service for cellular phones or PDAs (except in a very few cases, as described below). Our current cell phone policy is under development.

Click here for more information.

... Back-Up My Computer?

Experienced computer users know that there are two types of people: those who have already lost data and those who are going to experience the pain of losing data in the future.  Employees of the college can download and install Crash Plan for the Vassar-owned computer.

Click here for more information.