Computing and Information Services has two conveniently located Help Desks.
The CIS main Help Desk is located in the Computer Center. Regular hours are:
8:30 AM - 5 PM
The regular hours Library Reserve / Technology Help Desk is located in the Main Library.
8:30 AM – 3:00 AM / After Hours Study Space Open
|Fri:||8:30 AM - 10:00 PM / After Hours Study Space Open Until 10:00 PM|
|Sa:||9:00 AM - 10:00 PM / After Hours Study Space Open Until 10:00 PM|
|Su:||10:00 AM – 3:00 AM / After Hours Study Space Open
If you need help, you can send an email to firstname.lastname@example.org or call x7224 and we will make sure that the appropriate person on our staff comes to your aid.
It is important to note that the Computing and Information Services can only supply complete support for computers that are Vassar-owned, in other words, computers that have a Vassar CIS Asset Tag. We can only provide first-level support or triage for employee-owned, non-Vassar computers. The help desk can do a basic evaluation to determine how to solve the problem and point you to the appropriate resources. Beyond that, they can not work on your personal computer, even if you use it for academic or administrative work.
If you need training with any of the software and hardware that's commonly available on campus or if you would like guidance using your new mobile device or increasing the efficiency of your workflow, you can contact Chad at extension 7545 or email@example.com to schedule an appointment.
If you need to set up training for your entire department or any group of people contact Chad at extension 7545 or firstname.lastname@example.org to set up a time and location. It can be done in your building or he can reserve a room someplace on campus, depending on your individual needs.
Free to Vassar students, faculty, and staff, the Lynda.com learning library is filled with self-paced training videos in a wide variety of software and technology topics. Learn more about Lynda at Vassar.
Computing and Information Services maintains a variety of public access labs throughout the campus. All lab machines are refreshed every night. All data on the machine will be erased. Be sure to bring a memory stick or save your files to VSpace.
Most departmental offices are equipped with color printing capabilites of some sort. If your department is not, or you have a large job that you do not want to use your department's printer for, you have the following options:
The Copy Center
The campus copy center offers color printing and copying services at reasonable rates and can charge jobs to a budget number. You can also use VPrint in the Copy Center. Click here for more information.
The Color VPrint Station
VPrint Color Stations are now available for public use . The printers are located in the main library by the Reserves & Technology Help Desk and another in the Computer Center by the Help Desk. To print in color, you must print to a different print queue than the Vassar queue you print to now for VPrint. Color prints will charge against your department's budget at a rate of .15 a page, .14 per side for double-sided. Public computers in the library will be equipped with the appropriate drivers.
VCard is your Vassar ID Card and is useful for access to administrative and academic buildings. You can also use your card wherever VCash is accepted, if you choose to add funds to your account. VCash is a prepaid debit account on your VCard which has applications both on and off campus, including some campus vending machines.
We have anti-virus software available for both Mac OS and Windows computers.
The Digital Media Zone
The Digital Media Zone is a do-it-yourself media production facility, with expert help available. All Vassar students, faculty, and community members may come here to work on video, audio, web and graphic design projects.
Media Resources is located on the first floor of Main building, next to the Copy Center, where we offer a variety of services including media duplication and transfer. Costs range in price from $3 - $10 per transfer or duplication, depending on the service and media.
The campus copy center, located in Main Building, offers color printing and copying services ranging in price from .03 - .35 per copy, depending on volume, size and color of the copies.
Vassar's Computer Store employs a computer technician who can repair your Mac, including service covered by AppleCare plans. Some PC repairs can be done here on campus for a fee. Macs not covered by warranty and PC* repair fees will be charged to your department.
* If you are having a hardware issue and you have a PC, please contact your vendor or another authorized computer repair shop.
You may reset your password yourself by visiting Control Panel and filling in the appropriate information. This service will reset passwords for the following accounts:
If you do not know your previous login name or password, or you require a password reset for a service not mentioned here, please contact the Help Desk at email@example.com or extension 7224.
Media Resources is located on the first floor of Main building, next to the Copy Center, where we offer a variety of Audio/Visual equipment and support for classroom instruction and special events.
Computing and Information Services replaces college-owned hardware on a 4-year replacement cycle. Roughly 25% of all campus computers, including classrooms and labs, are replaced during the summer of each year (June, July, and August).
If your department is not receiving new hardware, you may make an out-of-cycle request. It is likely that some out-of-cycle upgrades will be recycled machines that still have enough power to allow the new owner to make it to the department's planned upgrade date without compromising efficiency. When requesting new equipment, please select the type of computer you require (Mac, Windows-based PC, or other). If approved, the computer you receive will be more powerful than the one it will replace and will be capable of running all current versions of supported software.
Media Resources maintains and manages several special spaces on campus that offer more advanced features such as film and video editing and classrooms that are enhanced with technology. For a list of which classrooms are equipped with which technologies, including QuickTime Virtual Tours.
Vassar has a variety of software licence for Student use. A list of downloadable software is available here. Many of these require that you use your Vassar user ID and password for download.
If you would like help working on a video, web, graphic design or sound project, please visit the Digital Media space in the After Hours Study Space on the first floor of the library. This space is a do-it-yourself media production facility, staffed by student experts who will happily assist you with your media project.
To set up a one-on-one consult for your video, web, graphic design or sound project, please email Gordon McClelland at firstname.lastname@example.org
Experienced computer users know that there are two types of people: those who have already lost data and those who are going to experience the pain of losing data in the future. Employees of the college can download and install Crash Plan for the Vassar-owned computer.
Wireless encryption provides a high level of assurance that only authorized users can access the network. This will allow us to ensure the security of our data as we use the wireless network on campus. We are phasing out the un-encrypted wireless SSIDs and encourage you to start using the new secure SSIDs right away.