Computing
Who's Who at The Help Desk
It's a common misconception that the CIS Help Desks are manned solely by students. Although we have a large staff of quality student employees, who are capable of assisting you with your problems at any hour of the day, we also have Help Desk professionals at both of our help desk.
With us for over 7 years, is the knowledgeable and always helpful, Carolyn Jones. Carolyn is the face of the CIS Help Desk. As our Help Desk Supervisor, she is there every day, ensuring the Help Desk runs like a well-oiled machine.
- Highlights of Carolyn's Career:
- Carolyn has been at Vassar College for over 7 years.
- She is a Help Desk Supervisor.
- She handles answering the phone, training the student workers and some first level triage.
- She began her career in I. T. as an IBM secretary and later held a position as a Database Manager.
- She's also he Vice President of Communications for the Hudson Valley Chapter of Help Desk Institute (HDI).
New and notable is David Castellani who is the face of the Library Help Desk. David is there every day, in the trenches, ready, willing and able to help you with your technology issues. He is a highly trained customer service professional.
- Highlights of David's Career:
- David was trained and a certified help desk analyst by the US Air Force.
- He is certified in the following: Active Directory 2003 (NetG), HP OpenView)(NetG), Windows 2003 Server (NetG), Win2k Professional and Server (Wavetech).
- Customer Care College Phase I, Internetworking with TCP/IP (Wavetech), and Exchange 2003 (NetG).
- David was named Help Desk Analyst of the year for 2008.
This page was last updated on 5/21/08.
Helpdesk Locations
and Summer Hours
The CIS help desk is located in the Computer Center (CC).
M-Fr: |
8:30 AM - 5 PM |
|
| Sa: | CLOSED | |
| Su: | CLOSED |
The CIS Satellite Help Desk is located in the Main Library and will be closed for the summer.
Click here to see a Campus Map of these locations.
If you need help, you can send an email to helpdesk@vassar.edu or call x7224 and we will make sure that the appropriate person on our staff comes to your aid.
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