Computer Center Help Desk

Contact the Computing and Information Services Help Desks for for software, configuration and network issues.  For hardware issues, please contact the computer store.

Computer Center Help Desk Hours


The CIS main Help Desk is located in the Computer Center.  Regular hours are:

M-Fr:
8:30 AM - 5 PM
  Sa: CLOSED
  Su: CLOSED

Click for Library Reserve / Technology Help Desk information and hours.If you need help, you can send an email to helpdesk@vassar.edu or call x7224 and we will make sure that the appropriate person on our staff comes to your aid. For the Card Office, email card@vassar.edu or call x2273 (xCARD).


Who's Who at the Help Desks

It's a common misconception that the CIS Help Desks are manned solely by students. Although we have a large staff of quality student employees, who are capable of assisting you with your problems at any hour of the day, we also have Help Desk professionals available 8:30 AM - 5:00 PM, Monday - Friday.

Meet David Castellani

David Castellani

David Castellani
IT Specialist
Phone: 845.437.7869
Office: Help Desk
contact David Castellani

David Castellani is a mainstay of our Computer Center Help Desk. David is there every day, ready, willing and able to help you with your technology issues. He is a highly trained customer service professional.

Highlights of David's Career:

  • David was trained and a certified help desk analyst by the US Air Force.
  • He is certified in the following: Active Directory 2003 (NetG), HP OpenView)(NetG), Windows 2003 Server (NetG), Win2k Professional and Server (Wavetech).
  • Customer Care College Phase I, Internetworking with TCP/IP (Wavetech), and Exchange 2003 (NetG).
  • David was named HDI Help Desk Analyst of the year for 2008