Computing
and Information Services

The CIS Help Desk is located in the Computer Center.  The regular hours are:

M-Fr:	8:30 AM – 5:00 PM
Sat & Sun	CLOSED

The regular hours  Library Reserve / Technology Help Desk is located in the Main Library.

M-Th:	8:30 AM – 3:00 AM / After Hours Study Space Open
Fri:	8:30 AM - 10:00 PM /  After Hours Study Space Open Until 10:00 PM
Sa:	9:00 AM - 10:00 PM / After Hours Study Space Open Until 10:00 PM
Su:	10:00 AM – 3:00 AM / After Hours Study Space Open

If you need help, you can send an email to helpdesk@vassar.edu or call x7224 and we will make sure that the appropriate person on our staff comes to your aid. For the Card Office, email card@vassar.edu or call x3333.

The CIS Help Desks provides technical support to all faculty, staff and students of Vassar College.  With locations in the Computer Center and the Main Library, the help desk staff is committed to assisting the community with issues related to the wealth of hardware and software supported on campus. The staff will also provide best-effort triage for unsupported hardware and software.  In addition to computing assistance, the Help Desk staff directs trouble tickets to the appropriate party for a variety of issues, including:

• Telecommunications
• Network
• ID Card Services
• and more.

Contact the Computing and Information Services Help Desks for for software, configuration and network issues. For hardware repair issues, please contact the computer store.

It is important to note that the Computing and Information Services can only supply complete support for computers that are Vassar-owned, in other words, computers that have a Vassar CIS Asset Tag.   We can only provide first-level support or triage for employee-owned, non-Vassar computers.  The help desk can do a basic evaluation to determine how to solve the problem and point you to the appropriate resources.  Beyond that, they can not work on your personal computer, even if you use it for academic or administrative work.