Computing & Information Services has two convenient service desk locations. One in the Computer Center and the other in College Center across from the Computer Store. The regular hours are:
8:30 AM – 5:00 PM
|Sat & Sun||CLOSED|
If you need help, you can send an email to email@example.com or call x7224 and we will make sure that the appropriate person on our staff addresses your issue during normal business hours. For the Card Office, email firstname.lastname@example.org or call x3333.
You can also visit our Web Service Desk for access to solutions, service requests and to manage your open incidents. Simply click the G+ button and log on with your Vassar Google Apps user name and Password.
The CIS Service Desks provide technical support to all faculty, staff and students of Vassar College. The service desk staff is committed to assisting the community with issues related to the wealth of hardware and software supported on campus. The staff will also provide best-effort triage for unsupported hardware and software. In addition to computing assistance, the Help Desk staff directs trouble tickets to the appropriate party for a variety of issues, including:
Contact the Computing and Information Services Service Desk for for software, configuration and network issues. For hardware repair issues, please contact the computer store.It is important to note that the Computing and Information Services can only supply complete support for computers that are Vassar-owned, in other words, computers that have a Vassar CIS Asset Tag. We can only provide first-level support or triage for employee-owned, non-Vassar computers. The help desk can do a basic evaluation to determine how to solve the problem and point you to the appropriate resources. Beyond that, they can not work on your personal computer, even if you use it for academic or administrative work.