How Do I...
... Contact the Help Desk?
Computing and Information Services has two conveniently located Help Desks.
The Help Desk, located in the Computer Center has regular operating hours of Monday - Friday from 8:30 AM - 5 PM.
The CIS Library Help Desk is located in the Main Library and keeps longer hours to accomodate student class and study schedule.
Typical hours are:
Monday - Thursday from 9 AM - 11 PM
Friday from 9 AM - 5 PM
Saturday from 12 PM - 6 PM
Sunday from 12 PM - 11 PM
but may vary during breaks, finals and study week.
If you need help, you can send an email to helpdesk@vassar.edu or call x7224 and we will make sure that the appropriate person on our staff comes to your aid.
... Get One-on-One Training?
Our technology trainer, Chad Fust, is here to help! Need training with any of the software and hardware that's commonly available on campus? Contact Chad to set up an appointment at training@vassar.edu or x7545.
Chad will also be seated at our Resident Expert table outside the Computer Store in College Center on Wednesday afternoons when school is in session. Stop by for some tech talk and free popcorn.
Click here for more information.
... Get a New ID Card?
To obtain or replace your Vassar ID card, visit the Card Office, located next to the CIS Help Desk in the Computing Center. You may also contact the Card Office at #CARD (extension 2273) or 845-451-2273, via email at card@vassar.edu, or visit their site at http://card.vassar.edu/.
... Add Funds to My VCash?
You can add funds at either of the two value transfer stations on campus (AC/DC and Main Building), online with a credit or debit card, or in person at the card office, located in the Computer Center. At the card office, the only method for adding funds is via "Charge Home".
... find VPrint Drivers ?
VPrint Drivers (Black and White Printer/Copiers)
VPrint Color Drivers (Color Printer In The Library)
... Print to the VPrint Printers?
When printing on campus, choose the "Vassar" queue in the print dialogue box. You'll be asked to enter your ID number and a print job name. Visit any of the VPrint printers on campus, swipe your ID card, and retrieve your documents. The VPrint system will automatically deduct the pages from your print quota.
... Share Large Files?
Instead of emailing large attachments, members of the Vassar community can upload files and share them using our VSpace system. You can access VSpace at http://vspace.vassar.edu/ and log in with your webmail username and password. Once you've uploaded files, you can share the links to them in email messages and web pages, allowing others to access them.
... Get My Email?
... Connect to the Wireless Network?
Vassar offers wireless connectivity for all WiFi-enabled devices across the campus. For access, connect to the appropriate wireless network, as outlined below:
| Wireless Network Name (SSID) |
For Use By |
| FacStaff | Faculty and Staff |
| Guest | Guests |
| Handhelds | Mobile Devices |
| Student | Students |
Once you've connected to the wireless network, open a web browser and navigate to any page. You will be asked to enter your NetID (webmail username and password) before you can access the internet and other network resources. Mobile device users will only need to authenticate one time, but their access to on-campus resources is limited.
... Buy Hardware or Software on Campus?
Vassar's Computer Store carries an array of software, peripherals, electronics, and accessories. The Store is located in College Center, opposite the Kiosk.
Phone: 845-437-7252
Fax: 845-437-7251
Email: computerstore@vassar.edu
Hours: Mon - Fri, 9:30 AM - 4:30 PM
... Get My Computer Repaired?
Vassar's Computer Store employs a computer technician who can repair your Mac*, including service covered by AppleCare plans.
Please visit the Computer Store, located across from the Kiosk in College Center.
Phone: 845-437-7252
Fax: 845-437-7251
Email: computerstore@vassar.edu
Hours: Mon - Fri, 9:30 AM - 4:30 PM
Click here for more information.
* If you are having a hardware issue and you have a PC, please contact your vendor or another authorized computer repair shop.
... Change My Password?
You may reset your password yourself by visiting Control Panel and filling in the appropriate information. This service will reset passwords for the following accounts:
- Blackboard
- Domain
- Citrix
- VSpace
If you do not know your previous login name or password, or you require a password reset for a service not mentioned here, please contact the Help Desk at helpdesk@vassar.edu or extension 7224.
... Get the Latest Anti-Virus Software?
Visit the Help Desk or download the latest anti-virus software here:
- Mac OS
- Windows
- Windows 64-bit
- Not Available For Windows 7
... See a Calendar of Technology-Related Events?
... Add Funds to My VCash?
You can add funds at either of the two value transfer stations on campus (AC/DC and Main Building) or online with a credit or debit card.
...Make Calls From My Room?
Each residence hall room is currently equipped with a telephone jack that can be used to make calls if you provide your own phone. Local calling is free-of-charge, however, you must use a pre-paid calling card for long distance and international calls. Pre-paid calling cards may be purchased at the Vassar College Bookstore.
... Back-Up My Computer?
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Find Us
Computing and Information Services
124 Raymond Ave. Box 13, Poughkeepsie, NY 12604–0013
Office: Computer Center | Phone: (845) 437-7224 | Fax: (845) 437-7050 | Contact
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