FAQs

Where Do I Go For...

Click any of the headings below for answers to some of the most frequently asked questions.

... Service Desk Support?

Computing and Information Services has a service desk located in the College Center.  Regular hours are:

M-Fr:
8:30 AM - 5 PM
Sa: CLOSED
Su: CLOSED

If you need help, you can send an email to servicedesk@vassar.edu or call x7224 and we will make sure that the appropriate person on our staff comes to your aid.

Click here for more information.

... One-on-One Training?

One-on-One Training
If you need training with any of the software and hardware that's commonly available on campus or if you would like guidance using your new mobile device or increasing the efficiency of your workflow, you can contact Chad at extension 7545 or training@vassar.edu to schedule an appointment.

Group Training
If you need to set up training for your entire department or any group of people contact Chad at extension 7545 or training@vassar.edu to set up a time and location.  It can be done in your building or he can reserve a room someplace on campus, depending on your individual needs.

Self-Paced Training

Free to Vassar students, faculty, and staff, the Lynda.com learning library is filled with self-paced training videos in a wide variety of software and technology topics.  Learn more about Lynda at Vassar.

Click here for more information.

... Public Computing and Printing?

Computing and Information Services maintains a variety of public access labs throughout the campus. All lab machines are refreshed every night. All data on the machine will be erased. Be sure to bring a memory stick or save your files to VSpace.

  • The Kiosk (2nd Floor of College Center): 4 iMacs and a VPrint Laser Printer
  • The Main Library:  Click here for information on computing in the library (Desktops and Loaner Laptops)
  • The Digital Media Zone: Located on the first floor of the Vassar College Main Library adjacent to the Reference & Technology Help Desk, the Digital Media Zone is a do-it-yourself media production facility, with expert help available. All Vassar students, faculty, and community members may come here to work on video, audio, web and graphic design projects.
  • Dorm Clusters: there are public clusters of equipment in each residence hall. All of these locations are open 24 hours a day during the academic year.
  • VPrint Printers: VPrint Printers are available in the Main Library, each Dorm Cluster, the TAs, the THs,the Kiosk and the Computer Center.

Visit our Web Service Desk to find out more or submit a request. (click G+ to login with your Google Apps user name and password)

... Help With My ID Card?

The Vassar Card Office, located in the computer center, manages all aspects of the VCard, including declining balance, meal plans, and off-campus uses. You can contact the card office at 845-451-3333 (x3333 from a campus phone), or via email at card@vassar.edu.

Click here for more information.

... Adding Funds To My VCash?

You can add funds online with a credit or debit card, or in person at the card office, located in the College Cwenter inside the Service Desk office.  At the card office, the only method for adding funds is via "Charge Home".

Click here for more information.

... Anti-Virus Software?

We have anti-virus software available for both Mac OS and Windows computers. 

Click here for more information.

... Access to High-End Digital Workstations?

The Digital Media Zone

The Digital Media Zone is a do-it-yourself media production facility, with expert help available. All Vassar students, faculty, and community members may come here to work on video, audio, web and graphic design projects.

Visit our Web Service Desk to find out more or submit a request. (click G+ to login with your Google Apps user name and password)

... Large Format Printing?

Media Resources is located on the first floor of Main building, next to the Copy Center where we offer a variety of services including large format printing.   Printing is available in a wide variety of mediums and sizes, ranging in price from .12 - .57 centes per linear inch. 

Click here for more information.

... Media Duplication and Transfer Services?

Media Resources is located on the first floor of Main building, next to the Copy Center, where we offer a variety of services including media duplication and transfer.  Costs range in price from $3 - $10 per transfer or duplication, depending on the service and media.

Click here for more information.

... High-Volume Copying / Printing?

The campus copy center, located in Main Building, offers color printing and copying services ranging in price from .03 - .35 per copy, depending on volume, size and color of the copies.  

Click here for more information.

... Computer Hardware or Software Purchases?

Vassar's Computer Store carries an array of software, peripherals, electronics, and accessories.  The Store is located in College Center, opposite the Kiosk.

Phone:
845-437-7252
Fax: 845-437-7251
Email: computerstore@vassar.edu

Hours: Mon - Fri, 9:30 AM - 4:30 PM

Click here for more information.

... Computer Repairs?

Vassar's Computer Store employs a computer technician who can repair your Mac, including service covered by AppleCare plans.  Some PC repairs can be done here on campus for a fee.  Macs not covered by warranty and PC* repair fees will be charged to your department.

Click here for more information.

* If you are having a hardware issue and you have a PC, please contact your vendor or another authorized computer repair shop.

... Resetting My Password?

You may reset your password yourself by visiting Control Panel and filling in the appropriate information.  This service will reset passwords for the following accounts:

  • Email
  • Blackboard
  • Domain
  • Citrix
  • VSpace

If you do not know your previous login name or password, or you require a password reset for a service not mentioned here, please contact the Service Desk at servicedesk@vassar.edu or extension 7224.

Click here to go to Control Panel.

... Borrowing A/V Equipment?

Media Resources is located on the first floor of Main building, next to the Copy Center, where we offer a variety of Audio/Visual equipment and support for classroom instruction and special events.

Click here for more information.

... Available Software for Students?

Vassar has a variety of software licence for Student use. A list of downloadable software is available here. Many of these require that you use your Vassar user ID and password for download.

Click here for more information.

... Help With Video, Design or Sound Projects?

If you would like help working on a video, web, graphic design or sound project, please visit the Digital Media space in the After Hours Study Space on the first floor of the library. This space is a do-it-yourself media production facility, staffed by student experts who will happily assist you with your media project.

Visit our Web Service Desk to find out more or submit a request. (click G+ to login with your Google Apps user name and password)

... Information About Connecting To The Wireless Network?

Wireless encryption provides a high level of assurance that only authorized users can access the network.   This will allow us to ensure the security of our data as we use the wireless network on campus.  We are phasing out the un-encrypted wireless SSIDs and encourage you to start using the new secure SSIDs right away. 

Click here for more information.