FAQs
Where Do I Go For...
... Email Access?
You can access your Vassar email account via your favorite email client, or through VMail, our webmail system, at http://webmail.vassar.edu/.
... Help Desk Support?
Computing and Information Services has two conveniently located Help Desks.
The CIS main Help Desk is located in the Computer Center. Regular hours are:
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M-Fr:
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8:30 AM - 5 PM
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| Sa: | CLOSED |
| Su: | CLOSED |
The regular hours Library Reserve / Technology Help Desk is located in the Main Library.
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M-Th:
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8:30 AM – 3:00 AM / After Hours Study Space Open
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| Fri: | 8:30 AM - 10:00 PM / After Hours Study Space Open Until 10:00 PM |
| Sa: | 9:00 AM - 10:00 PM / After Hours Study Space Open Until 10:00 PM |
| Su: | 10:00 AM – 3:00 AM / After Hours Study Space Open |
If you need help, you can send an email to helpdesk@vassar.edu or call x7224 and we will make sure that the appropriate person on our staff comes to your aid.
... One-on-One Training?
One-on-One Training
If you need training with any of the software and hardware that's commonly available on campus or if you would like guidance using your new mobile device or increasing the efficiency of your workflow, you can contact Chad at extension 7545 or training@vassar.edu to schedule an appointment.
Group Training
If you need to set up training for your entire department or any group of people contact Chad at extension 7545 or training@vassar.edu to set up a time and location. It can be done in your building or he can reserve a room someplace on campus, depending on your individual needs.
Free to Vassar students, faculty, and staff, the Lynda.com learning library is filled with self-paced training videos in a wide variety of software and technology topics. Learn more about Lynda at Vassar.
Click here for more information.
... Public Computing and Printing?
Computing and Information Services maintains a variety of public access labs throughout the campus. All lab machines are refreshed every night. All data on the machine will be erased. Be sure to bring a memory stick or save your files to VSpace.
- The Kiosk (2nd Floor of College Center): 4 iMacs and a VPrint Laser Printer
- The Main Library: Click here for information on computing in the library (Desktops and Loaner Laptops)
- The Digital Media Zone: Located on the first floor of the Vassar College Main Library adjacent to the Reference & Technology Help Desk, the Digital Media Zone is a do-it-yourself media production facility, with expert help available. All Vassar students, faculty, and community members may come here to work on video, audio, web and graphic design projects.
- The Computer Center: 1 public iMac and a Color VPrint printer.
- Dorm Clusters: there are public clusters of equipment in each residence hall. All of these locations are open 24 hours a day during the academic year.
- VPrint Printers: VPrint Printers are available in the Main Library, each Dorm Cluster, the TAs, the THs,the Kiosk and the Computer Center.
... Help With My ID Card?
VCard is your Vassar ID Card and grants access to the following resources:
- Residence halls
- Computer clusters in the residence halls
- Some academic buildings
- Some campus vending machines
- Meal plan
- Declining balance accounts
- More about your VCard
VCash is a prepaid debit account on your VCard which has applications both on and off campus. VCash is separate and distinct from meal plan or declining balance accounts.
... Adding Funds To My VCash?
You can add funds online with a credit or debit card, or in person at the card office, located in the Computer Center. At the card office, the only method for adding funds is via "Charge Home".
... Color Printing?
The Copy Center
The campus copy center offers color printing and copying services at reasonable rates. Click here to visit the copy center website.
The Convenience of VPrint Meets The Power of Color
Color VPrint Stations are now available for public use . One printer is located in the library by the Reserves & Technology Help Desk and another in the Computer Center by the Help Desk. To print in color, you must print to a different print queue than the Vassar queue you print to now for VPrint. Color prints will cost .15 a page, .14 per side for double-sided. Public computers in the library will be equipped with the appropriate drivers.
... Anti-Virus Software?
We have anti-virus software available for both Mac OS and Windows computers.
... Access to High-End Digital Workstations?
The Digital Media Zone
The Digital Media Zone is a do-it-yourself media production facility, with expert help available. All Vassar students, faculty, and community members may come here to work on video, audio, web and graphic design projects.
... Large Format Printing?
... Media Duplication and Transfer Services?
Media Resources is located on the first floor of Main building, next to the Copy Center, where we offer a variety of services including media duplication and transfer. Costs range in price from $3 - $10 per transfer or duplication, depending on the service and media.
... High-Volume Copying / Printing?
The campus copy center, located in Main Building, offers color printing and copying services ranging in price from .03 - .35 per copy, depending on volume, size and color of the copies.
... Computer Hardware or Software Purchases?
Vassar's Computer Store carries an array of software, peripherals, electronics, and accessories. The Store is located in College Center, opposite the Kiosk.
Phone: 845-437-7252
Fax: 845-437-7251
Email: computerstore@vassar.edu
Hours: Mon - Fri, 9:30 AM - 4:30 PM
... Computer Repairs?
Vassar's Computer Store employs a computer technician who can repair your Mac, including service covered by AppleCare plans. Some PC repairs can be done here on campus for a fee. Macs not covered by warranty and PC* repair fees will be charged to your department.
Click here for more information.
* If you are having a hardware issue and you have a PC, please contact your vendor or another authorized computer repair shop.
... Resetting My Password?
You may reset your password yourself by visiting Control Panel and filling in the appropriate information. This service will reset passwords for the following accounts:
- Blackboard
- Domain
- Citrix
- VSpace
If you do not know your previous login name or password, or you require a password reset for a service not mentioned here, please contact the Help Desk at helpdesk@vassar.edu or extension 7224.
... Borrowing A/V Equipment?
Media Resources is located on the first floor of Main building, next to the Copy Center, where we offer a variety of Audio/Visual equipment and support for classroom instruction and special events.
... Available Software for Students?
Vassar has a variety of software licence for Student use. A list of downloadable software is available here. Many of these require that you use your Vassar user ID and password for download.
... Help With Video, Design or Sound Projects?
If you would like help working on a video, web, graphic design or sound project, please visit the Digital Media space in the After Hours Study Space on the first floor of the library. This space is a do-it-yourself media production facility, staffed by student experts who will happily assist you with your media project.
To set up a one-on-one consult for your video, web, graphic design or sound project, please email Gordon McClelland at gomcclelland@vassar.edu
Click here for more information.
... Information About Connecting To The Wireless Network?
Wireless encryption provides a high level of assurance that only authorized users can access the network. This will allow us to ensure the security of our data as we use the wireless network on campus. We are phasing out the un-encrypted wireless SSIDs and encourage you to start using the new secure SSIDs right away.
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Find Us
Computing and Information Services
124 Raymond Ave. Box 13, Poughkeepsie, NY 12604–0013
Office: Computer Center | Phone: (845) 437-7224 | Fax: (845) 437-7050 | Contact
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